Carlton Gate RTM

Frequently Asked Questions

Is there a contribution to make?

Not any longer.

The Carlton Gate Residents’ Association initially needed funding for the RTM campaign and asked leaseholders who were able to do so to contribute voluntarily. The suggested contribution was £325 at the start of the campaign, as it was anticipated that not every leaseholder would be in a position to contribute.

The funds were intended to cover the costs of establishing the RTM companies and related legal and professional expenses, including:

Serving the required notices on the freeholders
Registration of the RTM companies
Subscription of leaseholders into the RTM companies
Surveyor reports
Other associated professional fees

There was never any obligation to contribute.

The contributions were expected to be offset by future savings in service charges.

Contributions were collected from 143 leaseholders, but this was insufficient to fully fund the campaign. Following further research, a specialist company was instructed to deliver the RTM process on a “no win, no fee” basis.

The request for additional contributions was withdrawn in May 2024.

All contributions were refunded at the end of 2025, after deduction of relevant costs.

What was the RTM setup procedure?

The standard RTM setup procedure was followed in accordance with English law, including the service of all required legal notices on the freeholders, as detailed in the Town Hall presentation linked below.

Initially, the Residents’ Association worked with several solicitors who came highly recommended and had strong experience in leaseholder and service charge disputes.

However, due to the high costs quoted by the solicitors approached, together with the insufficient level of contributions collected, a specialist property company was later appointed on a “no win, no fee” basis to assist with securing the Right to Manage for all apartment blocks at Carlton Gate.

RTM has now been successfully obtained for all blocks of flats at Carlton Gate.

Has Renzo been appointed to manage Carlton Gate on behalf of the RTM companies?

Yes. Renzo is the management arm of the Regency Homes Group, a privately held group of companies involved in residential and hotel property development and asset management.

Renzo manages estates across London, including a comparable estate in Sutton comprising multiple apartment blocks, freehold houses, and private roads.

https://www.joinrenzo.com

Renzo was appointed to replace Cluttons LLP as the managing agent following a vote by members of the Carlton Gate Residents’ Association.

Renzo took over management of the Phase 2 blocks (Swift Lodge and Swallow Court) on 27 November 2024. Management of all remaining blocks within Phases 1 and 3 transferred to Renzo on 21 June 2025.

Cluttons continues to act for the Freeholders and collect ground rent on their behalf.

Was due diligence carried out on Renzo?

Yes. At the time of the tender process, Renzo’s reviews on Trustpilot compared favourably with those of many other managing agents considered.

Who manages Renzo, and how many RTM companies were formed?

As explained in the Town Hall presentation below, Renzo was initially overseen by the Steering Committee of the Carlton Gate Residents’ Association, comprising several leaseholders acting on behalf of residents.

Once Right to Manage was obtained, the RTM companies became responsible for managing the relationship with Renzo.

As outlined in the briefing note below, three RTM companies were formed: